Complaints Policy

We are committed to delivering world-class services to the highest standard. We are ambitious and dedicated, constantly re-evaluating and improving our customers' experience.

Should you have any tips for us on how to improve, we would love to hear from you!

Similarly, should something go wrong in your experience with us, we would like to hear about this too. Your opinion is important to us and we want to give you a voice which could help us shape the future of our company, as well as give us an opportunity to improve things, however big or small your

suggestions might be.

f you would like to give us feedback:

Please email [email protected] with your comment.

If you have a complaint:

Step one: Please fill in the complaints form shown on this page, we will acknowledge receipt of this form submission within 24 hours.

We will investigate your complaint and will aim to reach out with a proposed resolution or for further information within 14 days of the receipt of your complaint.

Step two: If you are not happy with our proposed resolution, or we have not been able to reach and understanding and resolution that you are happy with once we have discussed your complaint, then you are able to report us to the Property Investors Mediation Service (PIMS) who provide mediation for property investors and property entrepreneurs.

Our Membership details can be found below, and you can find a hyperlinked logo within our Footer.

Name - Oliver Garrow

Membership Number - 123309